Cookies Policy

WHAT ARE COOKIES?

Cookies are files which are downloaded on the user’s terminal (computer/smartphone/tablet) when they access certain websites, which are stored in its memory. Cookies allow information on a user’s or terminal’s browsing habits to be stored and retrieved, to see what pages they visit and the amount of time they are connected, to analyze how a webpage works and whether there are technical problems, etc. Depending on the information they contain and the way the terminal is used, cookies can be used to recognize the user.

WHAT ARE COOKIES USED FOR?

Cookies are used to offer personalized services and/or advertising, to analyze how a system works, to recognize the user when they access the website, to pinpoint any incidents and problems that may arise and to resolve them as quickly as possible, as well as to analyze and measure the use and activity of the website.

WHAT KIND OF COOKIES ARE THERE?

There are several kinds of cookies according to these three categories:

Depending on their ownership:

  • In-house cookies: those that belong to Castañer.
  • Third-party cookies: those owned by a third party other than Castañer; that third party will process the information gathered.

Depending on the amount of time they remain activated in the terminal:

  • Session cookies: those designed to gather and store data as the user is on a given website.
  • Persistent cookies:those in which the data remains stored in the terminal and the owner of the cookie can access and process it for a given period of time which can range from minutes to several years.

Depending on their purpose:

  • Technical cookies: those used to improve the user/customer service, pinpoint incidents, recognize the user, formalize registrations, etc.
  • Personalization cookies: those that allow the user to improve their browsing experience by personalizing aspects like the language, kind of browser through which the service is accessed, regional setting from which the service is accessed, etc.
  • Analytical cookies: those used to analyze information on browsing and offer advertising, either generic or personalized.
  • Advertising cookies: those that allow advertisements to be managed as effectively as possible.

WHAT KIND OF COOKIES DOES CASTAÑER CURRENTLY USE?

  • TECHNICAL: These are IN-HOUSE, session-based, identifying, settings and registration cookies which are strictly needed to identify the user and provide the services they request. The information obtained via these cookies is processed solely by Castañer.
  • ANALYTICAL: These are the cookies that may be processed by us or third parties and allow us to quantify the number of users and thus measure and perform statistical analyses on how users use the service offered. To do so, we analyze their browsing on our website in order to improve our range of products and services, as well as the content of the website.

The information obtained by analytical cookies is processed by Castañer and by a third party (Google Analytics).

Google Analytics is an application developed by Google which provides the traffic analysis service for our website. This company may use these data to improve their own services and offer services to other companies. You can learn about these and other uses at the following link.

This tool does not obtain information on users’ names or the postal addresses from which they connect. The information it obtains is related, for example, to the number of pages seen, the language, the social medium in which our news is posted, the city to which the IP address from which users access the website is assigned, the number of users who visit us, the frequency and repetition of visits, the amount of time spent on our website, the browser they use, and the operator or kind of terminal from which they visit the website.

Castañer uses this information to improve our website, detect new needs and weigh improvements to introduce in order to better serve the users who visit us.

HOW CAN I DEACTIVATE COOKIES?

You can allow, learn about, block or eliminate the cookies installed in your terminal by changing the settings in the browser installed in your computer.

Below are links where you can find more information on the different browsers: